Ma. Socorro G.

Hello! My name is Ma. Socorro Glomo. I am a registered nurse with experience in both clinical care and remote healthcare support. I've worked as a Medical Virtual Assistant, assisting patients, providers, and healthcare teams with appointment scheduling, patient triage, medication refill requests, insurance verification, and electronic medical record documentation. I'm experienced in handling inbound and outbound calls, providing compassionate patient communication, and ensuring that urgent concerns are escalated appropriately. I support healthcare providers by managing administrative and patient care tasks, including scheduling appointments, handling patient inquiries, documenting encounters in the EMR, coordinating prescription refill requests, triaging patient concerns according to protocols, and following up with patients. What I do best is communicating with patients in a calm and empathetic manner, staying organized in a fast-paced environment, and ensuring every task is completed accurately and efficiently